Returns & Exchanges
Collective Bikes is committed to your satisfaction, offering a 30-day return window for all bikes and components in original, unused condition. We ensure a streamlined process to get you back on the track or trail as quickly as possible.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the item in its original packaging, ensuring all tools, manuals, and protective padding are included to prevent damage during transit.
Ship to Collective
Affix the provided shipping label and drop the package off at your nearest authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing